Frequently Asked Questions
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Orders & Shipping
How long does delivery take?
We dispatch all orders from our warehouse within 24 hours. Standard UK delivery takes 2–4 working days. Express shipping is available at checkout for next-day delivery.
Do you ship internationally?
We currently ship across the United Kingdom and most European countries. Check your country at checkout for availability and shipping costs.
How much does shipping cost?
Shipping is free on all UK orders over £50. Orders under £50 are charged a flat rate of £3.99. International shipping rates vary by destination and are calculated at checkout.
Can I track my order?
Yes! Once your order is dispatched, you’ll receive a confirmation email with a tracking number so you can follow your parcel every step of the way.
Returns & Refunds
What is your return policy?
We want you to love your fragrance. If you’re not completely satisfied, you can return any unopened, unused item within 14 days of delivery for a full refund or exchange. For full details, see our Returns & Refunds page.
Can I cancel or change my order?
We process orders quickly, so please contact us immediately if you need to make a change. Once dispatched, we unfortunately can’t modify the order.
What if my item arrives damaged or incorrect?
We’re sorry to hear that. Please contact us within 24 hours of receipt with your order number and photos of the issue. We’ll arrange a replacement or full refund straight away.
Products & Authenticity
Are your fragrances 100% authentic?
Absolutely. Every product we sell is sourced directly from the manufacturer or authorised distributors. We guarantee 100% authenticity on every bottle — no fakes, no copies, no exceptions. We stand by this with our Authenticity Guarantee.
Do you sell testers or second-hand perfumes?
No. All our fragrances are brand new, factory-sealed, and in their original packaging — never testers, never used.
Can you source a fragrance I can’t find?
We’re always expanding our collection. If there’s a particular scent or brand you’re looking for, contact us and we’ll do our best to source it for you.
Payments
What payment methods do you accept?
We accept all major payment methods including Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are secure and encrypted.
Is my payment information secure?
Yes. Our site uses industry-standard SSL encryption. Your payment details are processed securely and are never stored on our servers.
Fragrance Advice
How should I store my perfume?
Keep your fragrance in a cool, dry place away from direct sunlight. Avoid storing in bathrooms where temperature and humidity fluctuate. Properly stored, most perfumes last 3–5 years.
How can I make my fragrance last longer?
Apply to moisturised skin and focus on pulse points — wrists, neck, and behind the ears. Hold the bottle 10–15 cm from your skin and spray, don’t rub. Layering with an unscented moisturiser helps lock in the scent.
Why does the same fragrance smell different on me?
Fragrances interact with your unique skin chemistry — body temperature, pH levels, and skin type all affect how a scent develops. A perfume can smell completely different on two people, which is part of what makes fragrance so personal.
Are your fragrances suitable for men and women?
Many of our fragrances are unisex and designed to be worn by anyone. Scent has no gender — wear what speaks to you. If you’re unsure, each product page includes guidance on the character of the fragrance.
Are you looking for wholesale or bulk orders?
Yes, we welcome wholesale and bulk enquiries. Whether you’re a retailer or organising an event, get in touch and our team will put together a tailored quote for you.