Returns & Refunds
Your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
Return Policy
You have 14 days from the date of delivery to return an item for a full refund or exchange, provided the item is:
- Unopened and unused
- In its original, factory-sealed packaging
- In the same condition as received
How to Return
- Contact us at hello@scentsaver.co.uk with your order number and the item(s) you wish to return.
- We'll provide you with a return authorisation and shipping instructions.
- Pack the item securely in its original packaging.
- Ship the item back to us using a tracked service. Return shipping costs are the customer's responsibility unless the item is faulty or incorrect.
Refunds
Once we receive and inspect your return, we'll process your refund within 5-7 working days. Refunds are issued to the original payment method. You'll receive an email confirmation once the refund is complete.
Exchanges
If you'd like to exchange an item for a different fragrance, please follow the return process above and place a new order for the item you'd like. This ensures the fastest possible delivery of your new scent.
Faulty or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please contact us immediately. We'll arrange a replacement or refund at no additional cost to you, including return shipping.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on items that have been opened, used, or have had their seals broken.
Questions? We're here to help — get in touch.